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THE CALIFORNIA CONSUMER PRIVACY ACT

Do you have any questions about the California Consumer Privacy Act (CCPA)? We can help. Below is relevant information about the CCPA.

What is the CCPA?

The California Consumer Privacy Act (CCPA) is a new Claifornia state law granting rights to California residents regarding their personal information.

What’s personal information?

Presonal Information (PI) is defined as anything that identifies, relates to, describes or could be associated with you. In addition to your name, phone number, or email address, the definition also includes the kind of device you’re using to read this notice or which web browser you are using. PI also includes biometric data, your geolocation and even your perceived preferences. PI does not include publicly available information.

Does Champion have any of my personal information?

We collect information about our customers in order to conduct our business -servicing reverse mortgage loans. For customers and related parties, we might collect any or all of the following: name, phone number, email address, mailing address, approximate location, technology habits (e.g. what browser you use, if you are using a tablet or mobile phone, and internet activity), and commercial information like the the mortgage insurance product(s) you’ve purchased.

Below are categories of personal information we collect and the business purpose(s) for how we use it:

Category of Personal Information
Business Purpose(s)
Identifiers (name, address, email, etc.)
Loan servicing activities; protecting against fraud
Sensitive information such as social security and bank account numbers
Protecting against fraud; loan servicing activities
Professional or employment-related information
Providing financing; loan servicing activities
Inferences about your consumer preferences
Loan servicing activities; protecting against fraud

How does Champion collect personal information?

Most of your PI, such as social security number, employment history and bank account numbers, was obtained directly from you or your prior mortgage servicer(s). We collect and secure all of this information in accordance with federal regulations.

We also may receive additional information about you from other sources such as government entities from which public records are maintained.

We may also gather information using cookies and other online tools and technology. But, this type of information is collected as “aggregate consumer information.” In other words, we collect some information about our website visitors, but that information is anonymous and does not identify our visitors by name. We only identify you by name when you submit a webform with your personal information or log into/register on our Champion customer portal.

So, what does Champion do with my PI?

First and foremost, we do not SELL any of your information. Our Privacy Policy, posted here, will provide you with more detailed information about the circumstances in which we could or would use your PI.

We primarily use personal information to maintain or service your reverse mortgage loan. This information helps us make decisions about your account, protect you and us against fraud, and provide you with a better experience if you use our website. In order to efficiently and accurately service your reverse mortgage loan, we collect, process, store and share your PI.

With whom do you share my personal information?

We do share your information from time to time.

For example, we work with other companies to help us better service your loan account. We call these companies “service providers” and they are under strict, contractual restrictions to do only what we say with your information — nothing more. In other words, these service providers are not able to sell or share any the personal information they receive from us except as we permit.

Our service providers help us in in different ways including but not limited to: auditing our processes, detecting fraud, debugging applications, upgrading our technology or performing functions on our behalf.

We share with the following types of third-parties: accountants, auditors, couriers, consultants, information security, information technology, investors, web and app developers, and other financial institutions.

Is Champion subject to the CCPA?

No. As a financial institution, Champion collects information pursuant to the Gramm Leach Bliley Act. The PI that we collect, process or share in connection with the reverse mortgage loans we service is safeguarded under federal requirements and is exempt from the CCPA.

Are there any other California privacy laws that I am entitled to know about?

Yes. Under the California Financial Privacy Act you are entitled to an annual notice regarding your rights to control or restrict the sharing of personal and financial information. For more information about those rights and a form that you can access to declare your request to opt-in to this restriction, please click here.

I am related to the accountholder but not the borrower, is my personal information safe?

Whether you are a nonborrowing spouse, heir, legal guardian or estate representative, we safeguard your information (i.e. related-party information) in the same fashion that we protect our borrowers’ information. We do not sell related-party information and we only share such information in accordance with federal law.


Qualified written requests:

Under the Real Estate Settlement Procedures Act, a qualified written request is a written correspondence, other than notice on your payment coupon or other payment medium supplied by us, regarding the servicing of your loan which includes your name, account number, and your reasons for the request. Any qualified written request you wish to submit must be sent to:

room Champion Mortgage, P.O. Box 612877, Dallas, TX 75261

Already a customer?

Monday-Thursday 7 a.m to 7 p.m (CST)

Friday 7 a.m to 5 p.m (CST)

New York Residents: For those customers who reside in the state of New York, a borrower may file complaints about the Servicer with the New York State Department of Financial Services or may obtain further information by calling the Department’s Consumer Assistance Unit at 1-800-342-3736 or by visiting the Department’s website at www.dfs.ny.gov. Nationstar Mortgage LLC d/b/a Champion Mortgage is registered with the New York Superintendent of Financial Services.

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Corporate Headquarters: Champion Mortgage, P.O. Box 612877, Dallas, TX 75261
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