|
|
 |
If you do not wish to receive future solicitation
from Nationstar Mortgage, click
here.
At Nationstar Mortgage, customer service,
trust and confidence is a high priority. That's why we welcome this opportunity
to describe our privacy policies, the steps we take to protect and maintain
your information and to let you know how you can choose how your customer
information may be shared.
Information Collection
We collect nonpublic personal information about you, including:
- Information we receive from you on applications, surveys, online
registrations or other forms (such as your name, address, assets, income
and debt)
- Information about your transactions with us, our affiliates or others
(such as account balance, payment history or information about our communications
with you)
- Information about your creditworthiness, credit history and other
facts about you that we obtain from consumer reporting agencies or from
providers of marketing and demographic information
- Information from other outside sources regarding their employment,
credit or other relationship with you or verifying representations made
by you, such as your employment history, loan balances or your property
insurance coverage
Protecting the Confidentiality and Security
of Your Information
Keeping financial information secure is one of our most important responsibilities.
Only those persons who need it to perform their job responsibilities are
authorized to access your information. We take commercially reasonable
precautions to protect your information and limit disclosure by maintaining
physical, electronic and procedural safeguards.
Information Use and Disclosure
We may share information we have about you to give you superior service
and to make a wider range of products available to you. We may share this
information in the following ways:
With Affiliates of Nationstar Mortgage
The Fair Credit Reporting Act gives you the opportunity to limit the sharing
of "non-experience information" among affiliates of Nationstar Mortgage.
"Non-experience information" includes information that is used, expected
to be used, or collected for the purpose of establishing your eligibility
for consumer credit, insurance or deposit accounts, and is not related
solely to your transactions or other experiences with us, including information:
- From your applications, such as your income or marital status
- From a credit report, such as your credit history
- From sources used to verify representations made by you, such as your
open lines of credit or employment history
Within the Nationstar Mortgage family of
companies, we may share the customer information we collect (described
in the Information Collection) with:
- Affiliate companies providing financial and other services, such
as mortgage lenders, insurance agencies, home security companies, lawn
care and pest control companies and residential homebuilders
If you prefer that we not share non-experience
information about you with an affiliate of Nationstar Mortgage, you may
opt out, that is, you may direct us not to share this information, by
calling us toll-free at 1-888-480-2432.
With Third Party Service Providers, Joint
Marketers and As Otherwise Permitted by Law
We may work with non-affiliated companies or organizations to provide
services on our behalf in connection with the servicing of your account
or to provide you with opportunities to buy products or services offered
by us or jointly with other financial institutions. Consequently, we may
disclose some or all of the information that we collect (described in
the Information Collection) to the
following:
- Companies that perform services on our behalf, such as check and
statement printers, data processing companies and vendors who monitor
the status of insurance on the property
- Companies with whom we have joint marketing agreements
For your protection, we require that these
companies keep all personal information secure and confidential.
We may disclose some or all of the information that we collect (described
in the Information Collection) as permitted
by law. For example, we may share personal information:
- With regulatory authorities and law enforcement officials
- To protect against fraud
- To report activity to credit bureaus
- To respond to a subpoena
- To service your account
With Other Third Parties
We may disclose some or all of the information that we collect (described
in the Information Collection) with
non-affiliated companies or other organizations, including:
- Financial service providers, such as mortgage bankers, securities
broker-dealers and insurance agents
- Non-financial companies, such as retailers, direct marketers, membership
clubs and publishers
- Other companies and organizations, such as non-profit organizations
If you prefer that we
not share nonpublic personal information about you with non-affiliated
companies and organizations as described in this section (except information
described above under Information Sharing "With Third Party Service Providers,
Joint Marketers and As Otherwise Permitted by Law"), you may opt out,
that is, you may direct us not to share this information, by calling us
toll-free at 1-888-480-2432.
Maintenance of Accurate Information
We have established commercially reasonable procedures designed to ensure
that your personal information is as accurate and complete as possible.
If you believe that our records contain inaccurate or incomplete information
about you, please notify us by calling 1-888-480-2432 or sending a written
inquiry to us at Nationstar Mortgage, Attention: Customer Service Department,
P.O. Box 199400, Dallas, Texas, 75219. We will take commercially reasonable
steps to investigate your concerns and correct inaccurate information
in a timely manner.
Former Customers
If you pay off your account with Nationstar Mortgage, your account is
later sold to a third party investor or you, in some other manner, become
a former customer, we will continue to treat and safeguard your information
as described in this notice.
Companies Providing This Notice
This policy is provided by Nationstar Mortgage and its subsidiaries.
You may opt
out as described in this Privacy Policy by calling us toll-free at
1-888-480-2432 and indicating your opt out preferences as outlined below.
You do not need to notify us if you have decided not to opt out. It may
take up to four to six weeks to process your request. If at a later time
you wish to change these opt out instructions, please contact our customer
service department at 1-888-480-2432.
Upon contacting the customer service department
at the above listed toll-free number, your opt-out choices will be as
reflected below.
- Please do not share non-experience information about
me with an affiliate of Nationstar Mortgage.
If you opt out, you may not receive offers for other products or
services from the affiliates of Nationstar Mortgage that may be of value
to you.
- Please do not share nonpublic personal information about
you with non-affiliated companies and organizations as described in
this notice (except information described above under Information Sharing
"With Third Party Service Providers, Joint Marketers and As Otherwise
Permitted by Law").
If you opt out, you may not receive offers for other products and
services from companies and organizations not affiliated with Nationstar
Mortgage that may be of value to you.
Note for Accounts with Co-Borrowers: Your opt out choices will also
apply to co-borrowers.
Cookies and Other Technical Information.
We may send "cookies" to your computer primarily to enhance your online
experience. "Cookies" are files that can identify you as a unique customer
and store your personal preferences as well as technical information (including
click through and click stream data). Cookies can either be permanent
(i.e., they remain on your computer until you delete them) or temporary
(i.e., they last only until you close your browser). We may also use tracking
systems such as "Web beacons," which monitor your use of our Web sites.
Tracking systems (Web beacons or Web bugs) are small strings of code that
provide a method for delivering a graphic image on a Web page for the
purpose of transferring data, such as the IP (Internet Protocol) address
of the computer that downloaded the page on which the Web beacon appears,
the URL (Uniform Resource Locator) of the page on which the Web beacon
appears, the time the page containing the Web beacon was viewed, the types
of browser that fetched the Web beacon and the identification number of
any cookie on the computer previously placed by that server. When corresponding
with you via HTML capable e-mail, Web beacons let us know whether you
received and opened our e-mail.
On their own, cookies or Web beacons do not contain or reveal any personally
identifiable information. However, if you choose to furnish one of our
Web sites with personally identifiable information, this information can
be linked to the data stored in the cookies/Web beacons.
Your ongoing use of our Web sites constitutes your acceptance of this
Privacy Policy, and you specifically agree to our described use of cookies
and Web beacons. You may adjust your browser to reject cookies from us
or from any other site. Additionally, by setting your Web browser to display
HTML e-mails as text only, you may be able to prevent the use of some
Web beacons. Please consult the "Help" section of your browser for more
information. However, certain areas of our Web sites can only be accessed
in conjunction with cookies or similar devices and you should be aware
that disabling cookies or similar devices might prevent you from accessing
some of our content.
|
|
|
